FAQ

Yes. You can order a single sample of any design to check its size, finish and colour in person. Add it to your cart and request an order confirmation; we confirm the details with you by email before you pay.

Samples ship from our Jaipur workshop within 3–5 business days by tracked courier. Delivery after that depends on your country and the courier.

Shipping and delivery policy

Your approved sample sets the standard for size, finish and colour. Because every piece is made by hand, expect small differences in colour, grain and pattern from one piece to the next. These are part of handmade work and are not treated as defects.

Minimum quantities depend on the product, the finish and any custom work, so we confirm them in your quote. Tell us the designs and rough quantities you have in mind and we will tell you what is possible.

Send us the products and quantities you want by WhatsApp, phone, email or the contact form, and we will reply with a quote. Bulk prices, lead times and packaging are agreed in writing before production starts.

How to order

Bulk production usually takes 4–8 weeks after you approve your sample. The exact time depends on quantity, finish and packaging, and we confirm it in writing before work begins.

Yes. Private label and custom packaging are available. Tell us what you need, for example a label, a swing tag or a printed box, and we will confirm the options, cost and timing in your quote.

Many designs can be adjusted in colour, size or finish. We agree every change with you in writing and, where it helps, make a sample first so you can approve it before bulk production.

You can add a short note to your order on the product page. Email logo files and artwork to hello@handandmuse.com once we have confirmed your order details, and we will check them with you before production.

We confirm every order with you by email before you pay. Card payments are processed by Cashfree, a third-party payment gateway, and the card types you can use are shown on its payment page. Prices on this site are in US dollars.

For large orders, ask us about paying by international bank transfer. If it is available for your order, the bank details and payment terms are written into your quote.

No. You enter your card details on Cashfree's payment page and Cashfree handles them. We never see or store your full card number.

Privacy policy

Yes. Samples travel by tracked courier. Bulk orders are packed to export standard and shipped by air or sea freight, and we confirm the timeline and freight cost with you before dispatch.

Our prices do not include import duties or local taxes in your country; the buyer pays them, usually when the goods arrive. Check the rules with your customs broker or local customs office before you order.

Tell us the delivery address and any carton, labelling or booking rules your warehouse uses. We will confirm in your quote whether we can meet them.

Yes. Every sample ships with a tracking number, which we send you when the parcel leaves. For freight shipments we share the shipping documents and tracking details we receive from the carrier.

Send us photos of the damaged item and its packaging within 7 days of delivery. We replace damaged samples. Damage on bulk orders is handled under the terms agreed in writing for that order.

Please contact us before you send anything back. Our refund and cancellation policy explains when returns and refunds apply.

Refund and cancellation policy

Contact us as soon as you can. Changes and cancellations follow the terms agreed in writing for your order, and they are easiest before production starts.

Wipe them with a soft, damp cloth and dry them straight away. Do not soak them, put them in a dishwasher or microwave, or leave them near direct heat. A little food-safe oil now and then keeps the wood from drying out.

Wash it separately in cold water for the first few washes, because hand-printed colours can bleed a little at first. Use a mild detergent and dry it in the shade to keep the colours bright.

Clean it gently by hand with a soft sponge and mild soap, and avoid sudden changes of temperature. Before you sell a piece as tableware, ask us whether it suits food use: call +91 94622 33480 or email hello@handandmuse.com.