Shipping and Delivery Policy

We ship from India to buyers in other countries. If we cannot deliver to your country or address, we will tell you before you pay.

• Samples are dispatched from our Jaipur workshop within 3–5 business days after payment.
• Every sample travels by tracked courier. We send you the tracking number once your parcel is on its way.
• The delivery window shown on product pages is an estimate, not a guaranteed date. Customs checks and courier delays can add time.

Bulk orders are packed to export standard and shipped by air or sea freight. Before dispatch, we agree with you in writing:

• the shipping method and the expected timeline
• the freight cost, if we arrange the shipment
• who handles export and import customs clearance, and where responsibility for the goods passes to you

For sample orders, we confirm the shipping cost by email before you pay. If your cart showed that the order qualifies for free shipping, the confirmation will reflect that. For bulk orders, freight is either included in your quote or quoted separately, as agreed in writing.

Our prices do not include import duties, customs fees or local taxes (such as VAT, GST or sales tax) in the destination country. These are the buyer's responsibility. They are usually collected by customs or the courier when the goods arrive.

Please check your delivery address and phone number carefully when you order. If a parcel is delayed, returned or lost because the address was wrong or incomplete, any cost of sending it again is paid by the buyer.

Dispatch and delivery times are estimates. Customs checks, weather, public holidays, strikes and carrier problems can cause delays that are outside our control. We will help you trace a late parcel with the courier, but we cannot accept liability for these delays.

Please inspect your order when it arrives and keep all the packaging until you have checked every piece. If a parcel is visibly damaged, note this with the courier when you sign for it, if you can.

• Samples: if a sample arrives damaged, email us photos of the item and its packaging within 7 days of delivery, and we will replace it.
• Bulk orders: report any damage or missing items in writing, with photos, within the period set out in your quote.

Our Refund and Cancellation Policy explains how claims are settled.

If your tracking shows no progress for an unusually long time, contact us. We will open an investigation with the courier and keep you informed. If the courier confirms a parcel is lost, we will agree a replacement or a refund with you.

Email us at hello@handandmuse.com or call or WhatsApp us on +91 94622 33480. Please include your order details or tracking number.