Privacy Policy

Hand & Muse is responsible for the personal data described in this policy. You can contact us about privacy at any time:

• Contact person: Manasvi Sharma
• Email: hello@handandmuse.com
• Phone and WhatsApp: +91 94622 33480
• Address: Artisan Lane 12, Jaipur, Rajasthan 302001, India

Information you give us

• Your name, email address and phone number
• Your business name, delivery address and country
• What you write in our contact, wholesale, product question and newsletter forms, and in emails or messages to us
• Order details, such as the items, quantities and any changes you ask for

Payment information

Online payments are processed by Cashfree, a third-party payment gateway. Your card details are handled by Cashfree, not by us, and we never store them. We receive confirmation of each payment and its amount for our records.

Information collected automatically

When you visit the site, our hosting provider records technical information such as your IP address, browser type and the pages you request. We use it only to keep the site secure and working, for example to stop the same visitor sending a form many times in a short period.

The site does not use advertising or analytics cookies. To work as you expect, it saves a few things in your browser's local storage: your cart, wishlist, compare list and recently viewed products, your preferred product grid layout, and whether you closed our sign-up popup. This information stays in your browser and is not linked to your name or email address. You can clear it at any time in your browser settings.

• To reply to your enquiries and questions
• To prepare quotes, confirm orders, take payment and arrange delivery
• To send you updates about your order and its delivery
• To send our newsletter, only if you signed up for it. You can ask us to stop at any time.
• To keep the site secure and prevent misuse
• To keep the business, tax and export records the law requires

We do not use your personal data for any other purpose, and we do not make automated decisions about you.

We do not sell your personal data, and we do not share it for advertising. We share it only where needed to handle your order or run the site:

• Cashfree, our payment gateway, to process payments and refunds
• Courier and freight companies, to deliver your order
• The companies that host this website and our email, which store data on our behalf
• Customs and other authorities, when the law requires it (for example, for export paperwork)

Each of them receives only the information it needs for that purpose.

We are based in India, and some of the companies we work with may store or process data in other countries. Where your data is handled outside your country, we take reasonable steps to keep it protected as this policy describes.

We keep enquiries for as long as we need them to answer you and follow up. We keep order and invoice records for as long as tax and accounting laws require. After that, we delete the data or make it anonymous.

The site is served over an encrypted connection (HTTPS), and only the people who need personal data to handle your enquiry or order can see it. No way of storing or sending data is completely secure, but we take care to protect yours.

Depending on where you live, you may have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct data that is wrong or incomplete
• ask us to delete your data
• object to, or ask us to limit, how we use it
• withdraw a consent you gave earlier, such as for our newsletter

To make a request, use the form on our Your Privacy Choices page, or contact us using the details above. We may ask you to confirm your identity before we act on a request. You can also complain to the data protection authority in your country.

This site is meant for business buyers. It is not aimed at children, and we do not knowingly collect personal data from anyone under 18.

We may update this policy from time to time. The date at the top of this page shows when it last changed.

For any question about this policy or your data, contact Manasvi Sharma at hello@handandmuse.com or on +91 94622 33480 (phone and WhatsApp).